Shipping & Returns Policy

Shipping Information

Evoke is based in the United Kingdom. Orders are processed using a made-to-order fulfilment system to help keep products available and costs fair for the community.

Shipping rates may vary depending on the product, destination, and shipping method selected at checkout. Some products may include shipping within the product price, while others may use flat-rate or calculated shipping fees.

Delivery times can vary depending on location and demand. Some products may be shipped from international fulfilment centres, including the United States, which may result in longer delivery times for certain orders.

Expedited shipping options may not always be available.

Shipping Address Requirements

Customers are responsible for providing accurate shipping information at checkout.

Addresses must:

• Be entered using Latin/English characters

• Include a valid phone number where required

• Not rely on PO Box delivery outside supported regions

Evoke is not responsible for delays, failed deliveries, or lost parcels caused by incorrect shipping information provided by the customer.

Returns & Refunds

If you experience an issue with your order, please contact us through the store’s Contact Us page to arrange a return or replacement.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

To be eligible for a refund or replacement:

• Items must be unworn and unused

• Items must be returned in their original packaging

• Returns must be approved before being sent back

Refunds or replacements may be refused if returned items do not meet these conditions.

Contact

For any shipping, return, or order-related enquiries, please use the Contact Us section on the store.